Adaptation of gateway™ as JKR process review to ensure project success

Abstract

Malaysia Public Works Department or in Malay, Jabatan Kerja Raya Malaysia (JKR) is the main technical agency that implements building and infrastructure projects for the nation. In the Ninth Malaysian Plan which ended in 2010; JKR implemented more than 7000 projects for government agencies. Not all of these projects were delivered on time and in some cases, JKR was not getting positive feedback on the finished products from the clients and end users. In preparation for the coming 10th Malaysian Plan, JKR top management has started to strategize on improving their performance and project success. A good process review is necessary to ensure that all activities in the processes of these projects lifecycle can be carried out satisfactorily. Realizing that some processes are more critical than others and have greater impact on the project delivery and success, JKR top management is planning to follow the examples of several government agencies in developed countries that have adopted Gateway ™ to facilitate their project realisations. Gateway ™ is a process review program and software that has been developed by Office of Government Service (OGC) which is an independent office of HM Treasury. This study will evaluate both current work culture in JKR and the project review practices in OCG with the purpose of proposing an adaptation of Gateway ™ review that can assist JKR to ensure project success.