Measuring staff satisfaction in transportation system using AHP method under uncertainty

Abstract

One of the most important challenges in today world is the transportation and satisfaction of this system. Measuring satisfaction in transportation has been done quantitatively so far and, more importantly, the measurement process has not usually been scientific. This study aimed at an accurate scientific measurement. Because of ambiguity, this paper discusses how to use the intuitionistic fuzzy method, in which both membership and non-membership functions were expressed. Therefore, initially, considering the results of previous researches, as well as studying the references and standards, the characteristics and basic criteria, a researcher-made questionnaire with a reliability of 0.95 was first performed and then the weights were determined using the AHP intuitionistic fuzzy method. After performing the above steps, the intuitionistic fuzzy satisfaction value was calculated at different levels and using the method, the final number of satisfaction was defuzzified.