Critical factors of implementation of ISO quality management system for Malaysian construction related consulting firms

Abstract

Malaysian construction related consulting firm strives to obtain ISO 9001 certification due to beneficial the company. These Quality Management System (QMS) and procedures which thusly improve the organization’s efficiency as to meet the clients’ requirements. Implementation of QMS certification in Malaysia is extremely low due to several factors. The philosophy of Quality Management is separated into 5 categories which are: “Quality Concept”, “Quality Standard”, “Quality Achievement”, “Quality Inspection”, “Quality Management”. Academic researchers have composed writing of “Critical Success Factors for execution of ISO 9001 QMS for the development business in global as well as Malaysian Construction Industry”. The obstacles of implementation of QMS were distinguished such as barriers, benefits, and Critical Success Factors (CSFs). The relationship between CSFs that faced by current construction industry and the solution to stay away from the issues is also studied. Quantitative approach by using survey questionnaire was utilized to decide the problems in ISO 9001 QMS execution in the Malaysian Construction Market. A total of 74 respondents which are professional consultants, contractors & land developer will take an interest in this research. Information obtained were analysed in calculations and the Chi-square tests were utilized to make the contrast between 3 different groups.