Knowledge transferring process in earthwork contracting firms

Abstract

Firms with the best information management is more likely to be successful in today’s highly competitive business environment. It is a challenge for earthwork contracting firms to capture information and transform it into knowledge that is available for sharing. This study involves a survey on determining the level of implementation of knowledge transferring (KT) process by earthwork contracting firms. Questionnaire forms were distributed to 120 relevant contracting firms in Johor Bahru and Kuala Lumpur. The results reveal that all earthwork contracting firms being studied have implemented KT, even though the level of implementation is different. It is found that contractors of higher class are more willing to implement KT than the lower ones. In so far, the benefits of KT are only moderately agreeable in terms of problem solving and customer relationship