Kecerdasan emosi (EQ) dan kemajuan diri di tempat kerja dalam kalangan pekerja Putrajaya Holdings Sdn. Bhd.

Abstract

study researches mainly the relationship between Emotional Intelligence (EQ) and individual advancement at the workplace particularly at Putrajaya Holdings Sdn. Bhd. (PjH), a property development company in Malaysia which is responsible for the development of the Federal Government Administrative Center as well as the residential and commercial development in Putrajaya, Malaysia. The main focus of this study relates to the question of whether there exist a relationship between Emotional Intelligence (EQ) and individual advancement amongst the employees of the said organization. The main objectives of this study are to identify the level of Emotional Intelligence (EQ) amongst the employees of Putrajaya Holdings Sdn. Bhd. (PjH); to determine the difference in the level of Emotional Intelligence (EQ) amongst the said employees based on demographic factors (gender, age, marital status, education, position, and monthly income); and to study the relationship between Emotional Intelligence (EQ) and individual advancement at the said workplace in terms of performance achievement, promotion, and percentage increment in annual income amongst the employees of Putrajaya Holdings Sdn. Bhd. (PjH). For purposes of this study, the Emotional-Quotient Inventory (EQ-i) was used to measure the level of Emotional Intelligence amongst the respondents. The said inventory was introduced by Dr Reuven Bar-On and was launched in 1996. It consists of 133 items and are divided into five (5) main components i.e. Intrapersonal, Interpersonal Relationship, Stress Management, Adaptability, and General Mood. The said assessment tool has been scientifically developed and validated and tested on several population samples all over the world and proven to have a very high level of reliability. The respondents of this study comprise of various level of executives and non executives employees of Putrajaya Holdings Sdn. Bhd. (PjH) who have been working for the said company for more than five (5) years. Questionnaires were circulated and a total of 132 respondents participated in the said study. The said total is sufficient to determine accurately the level of Emotional Intelligence (EQ) amongst the total population of 200 people and provide a good scientifically based result on the study. The findings of this study show that the level of Emotional Intelligence amongst the employees of Putrajaya Holdings Sdn. Bhd. (PjH) is average. Overall, the Emotional Intelligence (EQ) level is high in the Interpersonal Relationship, Social Responsibility, Reality Testing, Self Regards, and Self-Actualization components. In respect of the difference in the Emotional Intelligence (EQ) level based on the demographic factors, the study shows that generally there is no significant difference in the Emotional Intelligence (EQ) between gender, age, marital status, education, and monthly income; whilst there is a significant difference in terms of position. This study also shows that there exist a significant correlation between the Interpersonal Relationship component of Emotional Intelligence (EQ) and individual advancement in terms of performance achievement. Likewise there also exist a significant correlation between the Reality Testing component of Emotional Intelligence (EQ) and promotion as well as between the Self Regard, Self-Actualization, Empathy, and Flexibility components and individual advancement in terms of percentage increment in annual income of an employee. This study supports the findings that individual advancement of an employee at the work place would also depend on the said employee’s level of Emotional Intelligence (EQ) as both variables have significant correlations.