Zakaria, Zamzarina (2005) Mengukur kepuasan pelanggan dan kakitangan organisasi dengan menggunakan model balanced scorecard. Masters thesis, Universiti Teknologi Malaysia, Faculty of Geoinformation Science and Engineering.
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| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | Thesis (Sarjana Sains (Pengurusan Fasiliti)) - Universiti Teknologi Malaysia, 2005 |
| Subjects: | Unspecified |
| Divisions: | Geoinformation Science And Engineering |
| ID Code: | 34886 |
| Deposited By: | Kamariah Mohamed Jong |
| Last Modified: | 17 Oct 2013 01:28 |
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