The reality to Islamic behavior and the quality of human resources performance at the Zakat Fund in Lebanon - Dar Al Fatwa

Abstract

This research aims to reveal the level of Islamic behavior and the quality of the performance of human resources at the Zakat Fund in Lebanon - Dar Al Fatwa, from the point of view of human resources who were estimated at 125 individuals who served in the institution during the period of obtaining the ISO international quality certificate and to compare the results with some partial studies. A questionnaire was designed and analyzed. It expresses the level of Islamic behavior through its four domains related to its ethical system represented in behavior towards the Almighty God, towards the self, and towards others. Its dimensions were chosen through politeness with God Almighty, integrity, humility, and environmental behavior, within the framework of three main axes that are the work environment, the personal environment and Islamic behavior training. The quality of human resources performance has been measured through the dimensions of the ServQual scale, which expresses the quality of performance. The SPSS program was used to analyze the respondents' estimates. This research clarifies the Islamic view on the necessity to balance behavior and not to contradict it between the work environment, and the personal environment, and the importance of behavioral training. It also points out the need to work on standards of behavior in order to focus on improving performance. This paper attempts to provide a measure to verify the level of quality of performance, and the level of Islamic behavior in line with Islam in its behavioral view that stresses the homogeneity of behavior in the workplace, the personal environment, and behavioral training. This measure will support the civilized view of Islam and its institutions and alleviate Islamophobia.