Universiti Teknologi Malaysia Institutional Repository

Measuring staff satisfaction in transportation system using AHP method under uncertainty

Lotfi, M. and Asgharizadeh, E. and Omar, A. Hisam and Hosseinzadeh, M. and Mahdiraji, H. Amoozad (2021) Measuring staff satisfaction in transportation system using AHP method under uncertainty. International Journal of Uncertainty, Fuzziness and Knowlege-Based Systems, 29 (6). pp. 875-889. ISSN 0218-4885

Full text not available from this repository.

Official URL: http://dx.doi.org/10.1142/S0218488521500392


One of the most important challenges in today world is the transportation and satisfaction of this system. Measuring satisfaction in transportation has been done quantitatively so far and, more importantly, the measurement process has not usually been scientific. This study aimed at an accurate scientific measurement. Because of ambiguity, this paper discusses how to use the intuitionistic fuzzy method, in which both membership and non-membership functions were expressed. Therefore, initially, considering the results of previous researches, as well as studying the references and standards, the characteristics and basic criteria, a researcher-made questionnaire with a reliability of 0.95 was first performed and then the weights were determined using the AHP intuitionistic fuzzy method. After performing the above steps, the intuitionistic fuzzy satisfaction value was calculated at different levels and using the method, the final number of satisfaction was defuzzified.

Item Type:Article
Uncontrolled Keywords:AHP, intuitionistic fuzzy numbers, staff satisfaction measurement
Subjects:H Social Sciences > HE Transportation and Communications
T Technology > TA Engineering (General). Civil engineering (General)
Divisions:Built Environment
ID Code:95817
Deposited By: Yanti Mohd Shah
Deposited On:31 May 2022 13:19
Last Modified:31 May 2022 13:19

Repository Staff Only: item control page