Factors affecting the information security awareness in maldives customs service

Abstract

While information security awareness plays a vital role in protecting the organizational information security, it is important to identify the factors affecting information security awareness in order to minimize the threats associated with it. This study aims to identify the factors affecting information security awareness at Maldives Customs Service (MCS). A proposed model was designed and evaluated to identify the factors influencing information security awareness in MCS. A quantitative research was carried out where an online survey was conducted and distributed to operational level staff at MCS. The study results were then analyzed using SPSS v21 and Microsoft Excel 2010. The results show a positive correlation between the identified factors, namely Policy, Behavior, Knowledge and Awareness Governance. Awareness Governance recorded the highest correlation (44%) from the 4 factors. The factors predict 51% of variations on Information Security Awareness (ISA) in Maldives Customs Service. The study may contribute to the development of Information Technology (IT) procedures, awareness programs and policy for managing MCS.