Emergent trend of Malaysian construction industry : the rise of facilities management

Abstract

Facility management is an upcoming trend in Malaysian construction industry. It is all about improving the operational quality, adding value to organisation and minimising the exposure to risk. It creates business opportunities, improve business relation but most of all it generates significant business returns. This research provides essential concept on the application of facility management (FM) in general and specific emphasis on construction per se. It reveals substantial opportunities embodied by FM through developing myriad of business services which is an emerging trend in Malaysian construction industry. The level of knowledge and awareness of construction industry players and the opportunities, all pertaining to FM are analysed to ensure that it enables the expansion of FM in the industry as well as its resistance or barriers. This research reveals that strategic decisions of an organisation substantiate changes either in market development, penetration or diversification to FM depending on the organisation, can enhance competitive advantages quality, add value and improve business relationships amongst its stakeholders. This research indefinitely provides an insight on the application and the opportunities of FM through its interface in the construction industry by acquiring appropriate strategic actions.