A pilot study of user-requirements for building maintenance systems in Malaysian higher education institutions

Abstract

Worldwide, the investment in building maintenance is huge as it represents almost 50% of the total turnover of construction activities. Building maintenance is also categorised as the commonest function listed in facilities management activities. This pilot study explores the current practice of building maintenance management in higher education institutions in Malaysia. Information gathered from semi-structured interviews focuses on different areas of building maintenance practices. The main issue is to identify the user-requirements. The areas of study are to cover the objectives of maintenance departments, maintenance reporting processes, maintenance verification processes and other associated tasks. In addition, this study also looks into the contributions of Information Technology (IT) facilities to maintenance practices. Based on the findings, there will be differences in the maintenance practices among the four universities; empirically, of the 57 elements studied only 30% were similar. Some strengths and weaknesses in the maintenance practices were identified and ways in which IT facilities could help to improve the situation. In the future it is envisioned that good building maintenance practices would be the norm in Malaysia to maximise the benefits that users could expect from their buildings and facilities.