Enhancement of quality of working life among site officers at Jabatan Kerja Raya Malaysia

Abstract

In the Ninth Malaysia Plan which ended in 2010; JKR implement more than 7000 projects for government agencies. Not all of these projects were delivered on time and in some cases, JKR was not getting positive feedback on the finished products from the clients and users. Therefore, the department has put an initiative to investigate the offices performance at construction site by considering the QWL dimensions and factors towards the performances of the project. This study aims to devise and develop the QWL framework among JKR’s officers at construction sites and to achieve the following objectives; (1) to determine the perception of JKR’s officers towards their QWL, (2) to measure the significant of QWL dimensions and related factors that influence project performance and (3) to propose and develop QWL framework for site officers in JKR. Results from the survey and interview sessions reported that all site staffs in JKR were satisfied with their quality of working life at site. The fact was justified from the actual scores obtained for each QWL dimensions more than the overall average index. All four (4) QWL dimensions have significant relationship with the project performance; however work context was identified is most influence to project performance. The QWL framework for site staffs has successfully developed accordingly based on the findings from objectives (1), (2) and qualitative results on required skills set for site staffs.