Business impact and ROI : a proposed approach to learning and development investment

Abstract

In increasing markets and economy, human capital investments have evolved as a result of intense competition, rapid growth and change, colliding cultures, technology waves and more, that occurs at unprecedented speeds. The interest and purpose of this research is due to Malaysian Government worries on Government Linked Companies (GLCs) and to assist the Malaysian Government as in the 9th Malaysian Plan, to focus on the National Mission to achieve Vision 2020 through one of the priority areas, human capital development. This paper draws on the review of training evaluation literature on the factors contributing to the implementation of evaluation on business impacts (BI) and ROI for soft skills training in Malaysian GLCs. The proposed contribution factors to be discussed are organisational policy, organisational resources and organisational culture.