Investigating the influencing factors and attitude towards online banking using biometric technology

Abstract

Over the past several years, the online banking has tremendously grown up and offered several financial services to the customers but plagued by internet criminals and fraudsters attempted to steal customer information. Malware attacks, phishing fraudsters and other types of attacks have become well known and widely used as a means to obtain information from customers. As a result, security and privacy of personal information became major concerns of the online users. Nonetheless, the customer attitudes towards online banking using strong authentication technique such as, the biometric technology, must be studied and not to forget customer security and privacy of information. This study presents the main security concerns and it aims to provide a clear picture of the need for strong authentication means in online banking using biometric technologies. The findings of this study showed that participants have expressed their opinions and attitudes regarding the issues of security, privacy concerns, biometrics convenience towards online banking using biometric technology.