Customs, immigration and quarantine complex facilities for the disabled case study: Bangunan Sultan Iskandar, Johor Bahru, Johor

Abstract

The disabled often experience problems in their everyday live due to the accessibility factor especially in public buildings. The Customs, Immigration and Quarantine at Bangunan Sultan Iskandar, Johor Bahru, Johor is not only used by the non-disabled, but also used by the disabled that need more appropriate facilities compared to non-disabled. However, there are some issues and problems associated with the facilities provided at the Bangunan Sultan Iskandar especially on the problems of facilities for the disabled. The study was conducted at the Bangunan Sultan Iskandar, Johor Bahru, Johor to identify the level of satisfaction and the level of importance for the parameters of the facilities provided for the disabled. The findings from this study will provide information to the management of Bangunan Sultan Iskandar to improve the facilities provided to the disabled. The respondents in this study are the elderly who need help from others to move and the questionnaire was used as the research instrument. The findings were analyzed by using Cronbach's Alpha, the frequency calculation and the importance index calculation. The study found that there are several parameters that should be adopted to improve the level of satisfaction and the level of importance of a facility such as accessibility (for functionality criteria), design (for the functionality, safety, health and security criteria), information (for security criteria) and also ergonomic (for comfort criteria). The study also found a significant relationship between the satisfaction levels with the importance level of these parameters. The satisfaction level of the disabled towards the facilities performance in Bangunan Sultan Iskandar is very important to improve the image of the building. The findings suggested that the management of Bangunan Sultan Iskandar to assess the facilities performance for the disabled in the future.