A case study on quality management system in construction project

Abstract

This chapter highlighted the results on the evaluation of the QMS implementation in the case project, Kuala Lumpur International Airport (KLIA). It first discussed the opinion of the experts gathered through a questionnaire regarding the propositions derived from the literature review. Then it followed with the discussion on the data collected from the PQP of the construction team and the interview of the key personnel involved in the case project. The data collection was based on the eight unit of analysis refined by the expert opinion from the propositions of the literature review. The data from the three sources was triangulated and a context diagram of each element was developed using the IDEF0 modelling technique.