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Kajian kepuasan pelanggan terhadap kualiti perkhidmatan kaunter mengikut model servqual

Khidzir, Suhaili (2009) Kajian kepuasan pelanggan terhadap kualiti perkhidmatan kaunter mengikut model servqual. Masters thesis, Universiti Teknologi Malaysia, Faculty of Management and Human Resource Development.

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Item Type:Thesis (Masters)
Additional Information:Supervisor : Dr. Huam Hon Tat; Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2009
Subjects:Unspecified
Divisions:Management and Human Resource Development (Formerly known)
ID Code:19135
Deposited By: Kamariah Mohamed Jong
Last Modified:30 Nov 2011 04:28

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