Khidzir, Suhaili (2009) Kajian kepuasan pelanggan terhadap kualiti perkhidmatan kaunter mengikut model servqual. Masters thesis, Universiti Teknologi Malaysia, Faculty of Management and Human Resource Development.
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| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | Supervisor : Dr. Huam Hon Tat; Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2009 |
| Subjects: | Unspecified |
| Divisions: | Management and Human Resource Development |
| ID Code: | 19135 |
| Deposited By: | Kamariah Mohamed Jong |
| Last Modified: | 30 Nov 2011 04:28 |
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