Factors associated with communication performance in JKR

Abstract

The purpose of this study is to identify methods of communication that is being practiced currently in JKR at design stage. This paper will also outline the current problems faced by JKR regarding project communication during it course of project implementation at design stage. Location of the study is in Specialist Sector in JKR Headquarters. The methodology use for this study is survey by giving questionnaires to 75 respondents at the design office by email and by hand. The respondents are selected among the professional and management group. Data gathered from questionnaires was analysed using descriptive statistic method and results are calculated on mean, ranking, percentage, and standard deviation. The findings from the study showed that not all methods listed in the questionnaire were used in the Specialist Sectors. Mainly, the feedback showed that the problems were due to people compared to process and technology. The quality level of project information is moderate. In conclusion, to have a high communication performance, the organization must used a proper methods, break the barriers in order to have effective communication, and continuous improvement on the quality of project information. These are the factors that associated with effective project communication. As a proposal, a 4P’s conceptual model is introduced for effective project communication in Specialist Sector, JKR.