Ahmad Jusoh, Ahmad Jusoh and Yusoff, Rushami Zien and Mohtar, Shahimi (2008) Determining TQM practices in university R&D activities using factor analysis : research experience of Malaysian universities. Jurnal Kemanusiaan (11). pp. 1-19. ISSN 1675-1930
- Published Version
Official URL: http://www.fppsm.utm.my/download/cat_view/13-jurna...
Overall, this paper discusses the applicability of TQM and proposes a theoretical framework of TQM to suit the need of the Research and Development (R&D) context. The dimensions for the framework were based on the previous empirical studies, the evaluation criteria of world standard criteria such as MBNQA, EFQM, and QMS ISO 9000, and quality concept from the experts. In order to understand the TQM practices in R&D environment, this paper addresses the need for the study from the university researchers’ perspective. Data were collected through a large-scale mail survey from academic researchers of four Malaysian Research Universities. The constructs of TQM practices were validated and determined using factor analysis. The findings from this study suggest that the seven dimensions i.e. top management leadership, data and information management, performance management, process management, partnership, customer focus and resource management are sufficient to explain the TQM practices in R&D context.
|Uncontrolled Keywords:||TQM, R&D, technology transfer, university researchers|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
L Education > LB Theory and practice of education > LB2300 Higher Education
|Divisions:||Management and Human Resource Development|
|Deposited By:||Ms Zalinda Shuratman|
|Deposited On:||13 Jan 2011 09:29|
|Last Modified:||13 Jan 2011 09:29|
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