A study on university students’ perception on overall satisfaction among Malaysian open and distance learning (ODL) students.

Abstract

This study is to examine how Wawasan Open University (WOU) ODL students in Malaysia are satisfied. The study examined how learning experience, environment, resources, and evaluation affect student satisfaction in open and distance learning. This survey included 129 WOU undergraduates from five business programmes. Based on earlier research, a series of questions were created to gauge student satisfaction in open and distance learning. The learning experience, environment, resources, and evaluation were used to describe the data. Table 5 shows all four factors affect student satisfaction. The study found that the mean values for learning experience, environment, resource, and evaluation are all higher than moderate (between 4.1 – 4.3). WOU ODL students clearly like the learning components. The paper solely discusses representative states of Malaysia and is generic. The poor response rate limited the sample size to 129. This study will help understand ODL in Malaysia. The COVID-19 pandemic increased ODL use. The study will also assist policymakers map out how instructors and students might benefit from online/blended teaching models in the future. The survey gives WOU and other ODL universities additional insight into student learning satisfaction. This study highlighted important issues and added to the literature.