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Total Quality Management (TQM) at an original device manufacturer (ODM) a case study : failure analysis depertment

Ramanathan, Geeva Raj (2009) Total Quality Management (TQM) at an original device manufacturer (ODM) a case study : failure analysis depertment. Masters thesis, Universiti Teknologi Malaysia, Faculty of Mechanical Engineering.



The purpose of this write up is to execute and evaluate a case study implementation of Total Quality Management (TQM) philosophy at the Failure Analysis Department of an Original Device Manufacture (ODM). This is an implementation effort at a very technically inclined entity whereby the preimplementation and post-implementation evaluation highlights the main TQM elements that mainly influences the entity. Quantitative and non-quantitative assessments are used to assess the pre-implementation and post-implementation changes. Eventually, the implementation efforts are conceptualized. Based on the implementation, it was identified that Continuous Improvement, Employee Involvement, and Training and Education are the main TQM elements that influence the Failure Analysis Department in particular and the ODM in general.

Item Type:Thesis (Masters)
Additional Information:Thesis Kejuruteraan Mekanikal (Industri Kejuruteraan)) - Universiti Teknologi Malaysia, 2009; Supervisor : Prof. Dr. Sha'ri bin Mohd Yusof, Assoc. Prof Dr. Abd. Rahman bin Abdul Rahim and Dr. Muhamad Zameri bin Mat Saman
Uncontrolled Keywords:total quality management, original device manufacture, Failure Analysis Department
Subjects:T Technology > TJ Mechanical engineering and machinery
T Technology > TS Manufactures
Divisions:Mechanical Engineering
ID Code:9998
Deposited By: Narimah Nawil
Deposited On:30 Jul 2010 09:53
Last Modified:13 Jun 2018 07:07

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