Huam, Hon Tat and Md. Nor, Khalil (2008) Predictors of intention to continue using the internet banking services : an empirical study of current users. International Journal of Business and Information, 3 (2). pp. 233-244. ISSN 1746-0972
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Official URL: http://www.knowledgetaiwan.org/ojs/index.php/ijbi/...
Abstract
The Internet presents the banking industry with an electronic and remote distribution channel. Wherease many studies examined the intention to use Internet banking, this study investigates predictors of intention among current users to continue using the services. Questionnaires were distributed to 210 residents in Klang Valley, Malaysia, of whom 204 (97.1%) responded to the survey. The findings demonstrated that, among the predictors tested, trust was found to be the strongest predictor of intention to continue using Internet banking, followed by compatibility and ease of use. Recommendations to Internet banking service providers and discussions for future study are provided
Item Type: | Article |
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Uncontrolled Keywords: | internet banking, intention to continue using, trust, compatibility, ease of use |
Subjects: | H Social Sciences > H Social Sciences (General) |
Divisions: | Management and Human Resource Development |
ID Code: | 9950 |
Deposited By: | Siti Najwa Hanim Kamarulzaman |
Deposited On: | 23 Jun 2010 09:27 |
Last Modified: | 23 Oct 2017 11:19 |
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