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Quality management implementation and their impact on operational performance of Pakistan’s food processing SMEs

Shah, Syed Ali Raza and Jamaludin, Khairur Rijal and Abdul Talib, Hayati Habibah and Shah, Jalal and M. Yusof, Shari and Abdul Qadeer, Abdul Qadeer (2022) Quality management implementation and their impact on operational performance of Pakistan’s food processing SMEs. International Journal for Quality Research, 16 (3). pp. 669-688. ISSN 1800-6450


Official URL: http://dx.doi.org/10.24874/IJQR16.03-01


SMEs are well-known as the economic backbone of any country. Similarly, in Pakistan, they play a vital role in socio-economic development and income generation. However, some of Pakistan’s Food Processing SMEs are reportedly less involved in the country’s exports due to their inability to meet the quality of produce required for global markets. Pakistan’s food industry is transforming from a traditional food processing system to higher-value-added products due to the demand from lifestyle and health-conscious customers. This study aims to identify the critical success factors of quality management and analyze their impact on operational performance amongst food-processing SMEs in Pakistan. Previous studies demonstrated that critical Success Factors provide an effective way of focusing strategic direction, and enable management to focus on critical areas. Toward that end a questionnaire was developed and employed for data collection from respondents selected using a snowball sampling technique. A total of 302 food processing SMEs responded the survey. SPSS-Version 23 and Smart-PLS 3 were used for data analysis. It is believed that this study will help food manufacturers in Pakistan to improve their operational performance and product quality by practicing certain critical factors.

Item Type:Article
Uncontrolled Keywords:critical success factors, food processing, Pakistan, performance, small and medium-sized enterprises
Subjects:H Social Sciences > HD Industries. Land use. Labor
Divisions:Razak School of Engineering and Advanced Technology
ID Code:98608
Deposited By: Yanti Mohd Shah
Deposited On:25 Jan 2023 17:32
Last Modified:25 Jan 2023 17:32

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