Universiti Teknologi Malaysia Institutional Repository

Research on citizen participation of public information service platform amidst the COVID-19 outbreak in China

Tong, Q. W. and Abas, H. B. and Yang, D. and Yusoff, R. C. M. (2021) Research on citizen participation of public information service platform amidst the COVID-19 outbreak in China. In: 3rd International Conference on Applied and Practical Sciences, ICAPS 2021, 18 - 19 February 2021, Kuala Lumpur, Malaysia.


Official URL: http://dx.doi.org/10.1088/1742-6596/1860/1/012025


Facing the global epidemic prevention and control situation, public information services are an important part of ensuring the smooth operation of the government and the normal life of citizens. Among them, Internet companies assume a significant part in assisting with uncovering epidemiological information, such as the "same journey query"platform that can query the public transportation itinerary of patients with pneumonia suspected diagnosis. Citizens can understand their health status and make independent declarations to avoid the spread of immunity. To better understand the requirements, willingness, and elements impacting citizen participation, this study constructs a citizen participation model based on the public service system, combined with the Chinese government's public information interactive management process. Through empirical analysis of the survey data, it is discovered that expectations and perceived quality are the key factors that can significantly affect public participation. It can be concluded that improving the quality of the platform and public expectations will help increase public satisfaction and trust, and ultimately increase public participation. The result is conducive to the better participation of enterprises, governments, and citizens in public information services, and gives insight to future related research.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:public information, citizen participation, public service
Subjects:T Technology > T Technology (General)
Divisions:Razak School of Engineering and Advanced Technology
ID Code:98078
Deposited By: Widya Wahid
Deposited On:30 Nov 2022 12:06
Last Modified:30 Nov 2022 12:06

Repository Staff Only: item control page