An overview of organizational performance and total quality management

Abstract

Total quality management and performance communication is a very important discussion in the literature, performance communication Quality and total quality management have been confirmed in many studies, but the findings on performance Innovation is contradictory. However, most experts emphasize the importance of TQM activities Expressed on the consequences of performance. The main purpose of this study is to review the basics of activities Comprehensive quality management and organizational performance. Total quality management, including senior management support, employee participation, continuous improvement and focus on Customers. Also innovation performance indicators into three groups of product innovation, innovation is in the process and organizational innovation.