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Knowledge management processes and organisational performance: a systematic review

Abeh, Aondoseer and Abu Talib, Noraini and Mohammed, Sani (2021) Knowledge management processes and organisational performance: a systematic review. International Journal of Knowledge Management Studies, 12 (4). pp. 352-374. ISSN 1743-8268

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Official URL: http://dx.doi.org/10.1504/IJKMS.2021.118346


Knowledge management (KM) is one of the most deliberated topics in strategic management. The most prominent area of discussion is the role of KM in enhancing organisational performance. This paper aims at reviewing empirical literature on the relationship between KM processes and various performance outcomes to identify key KM processes, research trend and further research path. Following a meticulous evaluation of existing body of literature from specialised databases, 43 published journal articles on knowledge management from 2014 to 2019 were systematically reviewed and evaluated. Empirical studies were sought from a number of databases such as Science Direct, Scopus, JStor, Springer and Emerald Insight. The findings indicate that the application of KM processes significantly influence innovation, business success, competitive advantage, efficiency and other performance outcomes. These significant relationships notwithstanding, there exist opportunities for additional studies to evaluate their impact in other economic sectors and geographical regions.

Item Type:Article
Uncontrolled Keywords:Knowledge management, Knowledge management processes, Organisational performance, Systematic review
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD30.2 Knowledge management
Divisions:International Business School
ID Code:97168
Deposited By: Widya Wahid
Deposited On:23 Sep 2022 10:31
Last Modified:23 Sep 2022 10:31

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