User experience factors that influence users’ satisfaction of using digital library

Abstract

Digital library is one of the services that is provided by academic institutions. In any product, service or application, user experience (UX) is an important indicator of the service quality which relates to user satisfaction. The aim of this paper is to propose the UX factors that influence users’ satisfaction of using digital library. Literature review has been used to identify the factors and the research model had been developed. For this study, factors that has been identified through literature review were selected as the factors that influence users’ experience of using digital library which are attractiveness, efficiency, dependability, stimulation, and novelty.