The factors influence job stress in perspective Royal Malaysian Customs Department Johor

Abstract

A study on role work overload, role insufficiency, role ambiguity, role conflict, and job stress within tax administration especially in a developing country is not much evidenced in the literature. Therefore, this study's objective is to measure the level of job stressors and to determine the significant relationship between sources of job stress (role work overload, role insufficiency, role ambiguity, role conflict) and job stress in the Royal Malaysian Customs Department Johor. The data was collected using quantitative data through a questionnaire survey among 194 employees of the Royal Malaysian Customs Department (RMCD) Johor. The study uses SPSS Software to measure the relationship between the source of stressor and job stress. Cluster sampling was used to collect the primary data from the employee from different levels and division at RMCD Johor. The data was analysing with descriptive analysis and SEM analysis. Outcomes from this research found that the highest score mean of job stressor is role ambiguity. Findings from this study found that exists a significant relationship between the four job stressor with job stress. In the future, the reference and guidance can be done by tax administration RMCD to address this work pressure problem. It is hoped that the often stressed civil servants could make this study a guide to avoiding high pressure that will be reducing their job performance and achievements.