Arsat, Siti Aishah and Mohd. Fuzi, Nursyazwani (2021) Total quality management practices on organizational performance in Azman Hashim International Business School. International Journal of Academic Research in Business and Social Sciences, 11 (9). pp. 1531-1537. ISSN 2222-6990
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Official URL: http://dx.doi.org/10.6007/IJARBSS/v11-i9/11185
Abstract
The aim of this paper is to review the relationship between total quality management and organizational performance in Azman Hashim International Business School. The paper is prepared by reviewing the relevant literatures on total quality management and organizational performance. The paper provides a framework based on total quality management (strategic planning, management leadership, people management, and continuous improvement) and organizational performance. Total quality management framework can be viewed as a strategic approach to improve the mechanism and output of an organization. The framework will provide a guide for the implementation of total quality management and organizational performance in Azman Hashim International Business School.
Item Type: | Article |
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Uncontrolled Keywords: | organizational performance, higher education institution, strategic planning, continuous improvement |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | International Business School |
ID Code: | 93965 |
Deposited By: | Yanti Mohd Shah |
Deposited On: | 28 Feb 2022 13:27 |
Last Modified: | 28 Feb 2022 13:27 |
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