The root of student admission information system problem: evidence for Indonesia

Abstract

Information systems are an essential element to support the success of organizations, and especially educational institutions. Some scholars explain the positive benefits of the application of information systems in education services management, especially to improve the work productivity of education services. Nevertheless, the information system of education service still has many weaknesses, and not according to user needs. This study aims to evaluate the shortcomings of the implementation of students' admission information systems using the waterfall model approach, the DeLone & McLean model, and the Technology Acceptance Model (TAM) model. This study involves expert judgment in the information systems field. Qualitative analysis through focus group discussion was used in this study. The results of the study revealed that in the waterfall approach, the weaknesses were shown on the communication stage, and the developer was not optimal in identifying user needs. The DeLone & McLean model plan shows that the user does not yet fully trust to use the information system of student admission. While the TAM model approach shows that information systems of student admission are still considered difficult to use by users, however, users still use the online system as a registration requirement. This study recommends that in developing information systems of student admission, it is necessary to pay attention to the needs of users and related stakeholders.