Universiti Teknologi Malaysia Institutional Repository

Quality management in real estate industries

Yap, Y. L. and Rahman, M. S. A. (2019) Quality management in real estate industries. International Journal of Scientific and Technology Research, 8 (12). pp. 836-839. ISSN 2277-8616 (In Press)

Full text not available from this repository.


The aim of this paper is to explain the application of the quality management system to different real estate industries. Five Real Estate industries Facilities Management (FM), Property Management (PM), Property Development (PD), Estate Agency (EA) and Property Valuation (PV) have been taken into account. It provides a conceptual framework for the quality management system in the real estate sector. The literature review was used to describe the role of the quality management system in the field of real estate. Most of the previous studies focused on property development, few quality management studies in property management and facility management. In general, the quality management system definitely improves the performance of the real estate industry. More research that focuses on property valuation, the estate agency is needed because there is a lack of research to investigate the implementation of quality management. Real estate players should be made more aware of the practice of quality management systems.

Item Type:Article
Uncontrolled Keywords:property management (PM), real estate (RE), total quality management (TQM)
Subjects:H Social Sciences > HT Communities. Classes. Races > HT101-395 Sociology, Urban
Divisions:Built Environment
ID Code:92287
Deposited By: Narimah Nawil
Deposited On:28 Sep 2021 15:13
Last Modified:28 Sep 2021 15:13

Repository Staff Only: item control page