Factors affecting trust of software as a service usage in public network: a correlation analysis

Abstract

Software as a service (SaaS) is a cloud computing model that are extensively adopted and being used every day in the growing technology era. SaaS has provided variety of functionalities and flexibilities to save time, cost and efforts on how people do and run their day to day work and tasks. Although SaaS provides opportunities and convenience, there are also a lot of security in particular trust related issues that are still exists. There are voices of public users on online articles emphasizing about how dangerous it is for connecting to a public network. Hence the aim of this research is to identify factors that may influence the users' trust in using the SaaS (public network). This study occupied quantitative methodology engaging 209 survey respondents. The correlation analyses were performed to find the association between deduced factors and trust in using SaaS within public network area. This study may assist the public network providers in designing related network security policies with regard to the presence of SaaS usage in public network.