Universiti Teknologi Malaysia Institutional Repository

A proposed tourism information accuracy assessment (TIAA) framework

Pertheban, S. and Samy, G. N. and Shanmugam, B. and Perumal, S. (2019) A proposed tourism information accuracy assessment (TIAA) framework. In: International Conference of Reliable Information and Communication Technology IRICT 2018, 23-24 Jun 2018, Kuala Lumpur, Malaysia.


Official URL: https://dx.doi.org/10.1007/978-3-319-99007-1_77


In the tourism business, there is an urgent need to provide better information accuracy levels. The information accuracy gaps and issues are affecting the tourism stakeholders from making informed decisions. The proposed Tourism Information Accuracy Assessment (TIAA) framework strongly underscores the need for accurate tourism information. The proposed framework is adapted from the ISO/IEC 9126 standard for tourism information resource, environment, assessment and quality process identification and the existing methodologies of information quality assessment in determining the framework information accuracy dimensions, accuracy characteristics and indicator identification. In this article, we will explain the proposed framework in terms of the information accuracy factors, sub-factors, dimensions, accuracy characteristics and accuracy assessments. The framework will be evaluated by tourism experts. The tourism experts’ reviews and findings will be discussed in the analysis and results presentation sections.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:tourism information, information accuracy, information assessments
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
ID Code:90025
Deposited By: Narimah Nawil
Deposited On:29 Mar 2021 13:57
Last Modified:29 Mar 2021 13:57

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