Universiti Teknologi Malaysia Institutional Repository

Development of instrument for assessing information systems continuance use

Zain, M. Z. and Che Hussin, A. R. (2019) Development of instrument for assessing information systems continuance use. In: 2nd International Conference on Software Engineering and Information Management, ICSIM 2019 - and its Workshop 2019 2nd International Conference on Big Data and Smart Computing, ICBDSC 2019, 10-13 Jan 2019, Bali, Indonesia.


Official URL: https://dx.doi.org/10.1145/3305160.3305176


Information systems (IS) or computer based systems plays a critical role in an organization's success. IS can facilitate organization through several courses of information management including gathering, processing and disseminating information. However, lack of research in continuance use of IS poses an obstacle in IS usage in an organization. Previous studies have examined continuance intention using the Expectation Confirmation Model (ECM) as it provides a basis of investigating IS continuance. ECM employed mainly the three factors or constructs to explain behavioural intention, namely confirmation, perceived usefulness, and satisfaction. However, the expansion in today's business requires a further integration with other constructs such as experience, self-efficacy, task technology fit, utilization and perceived support. Thus, this paper proposes a new comprehensive IS continuance model through the extension of ECM by integrating new constructs from other related theories which include Task-Technology Fit (TTF), Social Cognitive Theory (SCT), Social Support Theory (SST), and Unified Theory of Acceptance and Use of Technology (UTAUT). The items are grouped into nine constructs modified to suit the context of the study. The proposed model and measurement items will provide useful knowledge for exploring ISC research.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:information systems, information systems continuance, information systems theory
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
ID Code:89993
Deposited By: Narimah Nawil
Deposited On:29 Mar 2021 13:57
Last Modified:29 Mar 2021 13:57

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