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A systematic literature review: information accuracy practices in tourism

Pertheban, Sivakumar and Samy, Ganthan Narayana and Shanmugam, Bharanidharan (2020) A systematic literature review: information accuracy practices in tourism. Journal of Quality Assurance in Hospitality and Tourism, 21 (1). pp. 1-30. ISSN 1528-008X

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Official URL: http://dx.doi.org/10.1080/1528008X.2018.1563016


This paper seeks to identify the practices of information accuracy in the tourism information environment by adapting the Systematic Literature Review (SLR) method. The SLR method consists of review planning, performing review, analysis and result reporting steps. Based on the SLR method, we had reviewed 133 journals that were published between 1989 and April 2017, the period of the review on the information accuracy practices. The identified 133 journals had provided study details on the information accuracy practices in the tourism environment. In this paper, the opportunities and challenges in dealing with tourism information have been explained as well. The SLR findings had revealed that the existing research on information accuracy in the tourism context was not sufficiently practiced by the tourism information providers and that there was still room for improvement. The existing information accuracy practices in tourism covers a minimal number of topics and very few closely related studies were available for this review. The SLR findings were twofold. On the one hand, tourism information providers should embrace the many opportunities that tourism information can offer to improve information accuracy practices. On the other hand, it also consciously evaluates the consequences of tourism information and the effects of inaccurate information accessed the tourism stakeholders.

Item Type:Article
Uncontrolled Keywords:tourism information search, tourism information sharing
Subjects:H Social Sciences > H Social Sciences (General)
T Technology > T Technology (General)
Divisions:Razak School of Engineering and Advanced Technology
ID Code:89796
Deposited By: Yanti Mohd Shah
Deposited On:04 Mar 2021 10:45
Last Modified:04 Mar 2021 10:45

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