Azmi, Lina Fatini and Ahmad, Norasnita (2020) A systematic review on humanizing factors for online system. In: 4th International Conference of Reliable Information and Communication Technology, IRICT 2019, 22 September 2019 through 23 September 2019, Johor Bahru, Malaysia.
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Official URL: http://dx.doi.org/10.1007/978-3-030-33582-3_94
Abstract
Online systems have improved our lives in many ways compared to traditional method. Recently, humanizing online systems become an important issue and an interest of professionals and academician as it is believed can improve online systems become more user-centric. However, the systematic review to report the current state of humanizing online systems research is very limited. Thus, this paper aims to systematically review and contributes better understanding of humanizing for online systems research. To collect and review previous studies, we used systematic literature review method consisting three phases which are planning, conducting and reporting the reviews. A set of research questions for the review covers the meaning, problems and factors of humanizing online systems from various fields. As a result, we selected 33 papers that have relevant information to address the research questions been set. Based on the review, we also found that humanizing in online system is still undefined. Therefore, further study that investigate human behavior in online system is necessary.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Uncontrolled Keywords: | human behavior, humanizing, online system |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Divisions: | Computing |
| ID Code: | 89790 |
| Deposited By: | Yanti Mohd Shah |
| Deposited On: | 04 Mar 2021 02:45 |
| Last Modified: | 04 Mar 2021 02:45 |
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