Improvement of attendance management system at a telecommunication operation centre in Malaysia

Abstract

This paper attempts to propose an improvement of the attendance management tool’s evaluation to track employees key-performance-indicators (KPI) at a telecommunication operation centre in Malaysia. The study revealed the primary cause for verification and assessment of attendance records and measurement of staff KPI in the Telecommunication Operation Centre. The analysis was carried out to verify the attendance records versus the performance applied using DMAIC with the R Studio Programming and staff handbook performance measurement. The R Studio Programming was proposed as an automation measurement for individual workers and to improve the new staff handbook’s Telecommunication Operation Centre with an improved attendance measurement KPI per the individual’s performance. The findings of this research will serve as a guide for many organizations later on, in order to improve the staff’s performance handbook. Furthermore, it may additionally benefit the organization as an effective administration tool for employee attendance in the future.