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Consumers intention to use mobile payment: a case of quick response (QR) code applications

A. Rosli, Nur Fathin and Ibrahim, Roslina and Yahya, Yazriwati and M. Zainuddin, Norziha M. and Yaacob, Suraya and M. Yusoff, Rasimah C. (2020) Consumers intention to use mobile payment: a case of quick response (QR) code applications. Mathematical Sciences and Informatics Journal, 1 (1). pp. 20-34. ISSN 2735-0703

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Official URL: https://www.mijuitmjournal.com/vol1issue1


Many transactions,nowadays such as banking, transportations, online shopping and bills payments, are implemented using mobile payment. To date, many mobile payment services are available in Malaysia,with companies offering their services competitively. However, adoption rates in Malaysia are considered slow due to many reasons. This study investigates the factors that affect consumer intention to use mobile payment based on QR code technology. A proposed model based on the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model was adapted to identify the factors that affect the use of mobile payments. A survey instrument was developed based on the proposed model. Data were collected from 50 consumers who used QR code mobile payments in Klang Valley. The quantitative analysis method was adopted and the SPSS statistical tool was used to analyze the data using both descriptive and inferential statistics. Results have shown that several factors significantly affect consumer intention to use QR code-based payment namely performance expectancy, effort expectancy, hedonic motivation, habit, and trust. This study provides meaningful insight on the reasons why consumers used QR code-based payment.

Item Type:Article
Uncontrolled Keywords:acceptance, user intention, mobile payment, qr codes
Subjects:H Social Sciences > HF Commerce
T Technology > T Technology (General)
Divisions:Razak School of Engineering and Advanced Technology
ID Code:87159
Deposited By: Yanti Mohd Shah
Deposited On:31 Oct 2020 20:23
Last Modified:31 Oct 2020 20:23

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