Universiti Teknologi Malaysia Institutional Repository

A review of information technology service management (ITSM) framework for financial regulatory body

Hassan, Noor Hafizah and Selamat, Harihodin and Kumar, Sashi (2018) A review of information technology service management (ITSM) framework for financial regulatory body. Open International Journal of Informatics (OIJI), 6 (2). pp. 1-10. ISSN 2289-2370

Full text not available from this repository.

Official URL: http://apps.razak.utm.my


Malaysian organisations have realised significant gains by implementing an information technology service management (ITSM) framework and achieved high level of improvements through the implementation of ITSM. Financial Regulatory Body (FRB) in Malaysia. many organizations have completely transformed their IT services and their processes in accordance to the specified guidelines and struggled to keep pace to the changes being introduced by the frameworks and standards. An ITSM framework needs to be defined in accordance with the business requirements and operational drivers of the Organization to exploit the potential benefits of ITSM. However, the existing operational structure of FRB’s IT services and processes which are very independent and disintegrated with each other causes adaptability issues among the available ITSM frameworks. The aim of this paper is to review the current ITSM frameworks which are COBITs, ISO and ITIL for the suitability of the implementation to the FRB in Malaysia. A conventional approach of review on previous literature will be conducted. The output of this paper will highlights the comparison between the frameworks and the gap exist on the selected ITSM frameworks. For future, the findings will be serve as guideline to design a proposed framework for FRB especially in Malaysia context.

Item Type:Article
Uncontrolled Keywords:information technology service framework (ITSM)
Subjects:T Technology > T Technology (General)
Divisions:Razak School of Engineering and Advanced Technology
ID Code:82307
Deposited By: Siti Nor Hashidah Zakaria
Deposited On:30 Sep 2019 09:00
Last Modified:24 Nov 2019 01:38

Repository Staff Only: item control page