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Improvement to constructor quality delivery by qlassic intergration into iso 9001 work process

Ismail, Norazila (2019) Improvement to constructor quality delivery by qlassic intergration into iso 9001 work process. Masters thesis, Universiti Teknologi Malaysia.


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Quality is the essential issues in construction industries. The quality of end product of construction will repo the quality of the responsible parties who handle the process of the construction works. The focus will be on the developers and contractors who implemented quality monitoring and control on their management system, planning system, work process, material selection, workers selection and others towards a quality goal. Quality Assessment System in Construction (QLASSIC) was introduced by CIDB to assess the quality of construction works. Whilst, ISO 9001 is the Quality Management System (QMS) which provides guideline towards quality achievement in an organisation. This study aims to identify the improvement of constructor quality delivery by the potential integration between QLASSIC and ISO 9000 work process. Challenges and barriers to implementing the QLASSIC system and the advantages benefits and profits from QLASSIC adaptation are investigated. Furthermore, strategies of QLASSIC implementation towards corporate image and profit to developers and contractors companies also have been interviewed. This research utilised mixed methodology which questionnaire and semi-structured interview were applied in data collection. The analysis used descriptive statistical analysis and the significant correlation factor with the help of SPSS tool. The semi-structured interview was analysed using content analysis method which portrays the comparison of opinion in a table form. This study concluded the strategies to integrate QLASSIC within ISO 9001 work process whereby the corporate image improvement agreed will increase profits thus balance the challenges and barriers in the implementation of QLASSIC for the quality building assessment.

Item Type:Thesis (Masters)
Uncontrolled Keywords:construction industry, management system, SPSS tool
Subjects:T Technology > TA Engineering (General). Civil engineering (General)
Divisions:Civil Engineering
ID Code:81530
Deposited By: Narimah Nawil
Deposited On:23 Aug 2019 05:21
Last Modified:23 Aug 2019 05:21

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