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Transformational leadership and organizational commitment as antecedents of organizational citizenship behavior in somalia telecommunication industry

Osman, Osman Hussein (2017) Transformational leadership and organizational commitment as antecedents of organizational citizenship behavior in somalia telecommunication industry. PhD thesis, Universiti Teknologi Malaysia.

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Abstract

Understanding the importance ol' (lie employees who go above and beyond the eall of duty for the sake of organizational goals and values known as organizational citizenship behaviour (OCB), remains as one of the critical issues in the workplace environment, especially in developing countries. This study investigates the significance role of the three-components (affective, continuance and normative) of organizational commitment on the relationship between transformational leadership (idealized influence, inspirational motivation, intellectual stimulation and individual consideration) and OCB in three leading telecommunication companies in Mogadishu, Somalia. Besides, the differences in OCB, transformational leadership, and organizational commitment between the companies were also investigated. 305 respondents, who are employees of three telecommunication companies in Mogadishu, Somalia, participated in questionnaire survey. The measurement tools undertaken in the data collection include Organizational Citizenship Behaviour Scale, Multifactor Leadership Questionnaire and Organizational Commitment Scale. Subsequently, the data collected were quantitatively analysed using Structural Equation Modelling (SEM) method. Results indicated that transformational leadership is positively and significantly related to OCB. Furthermore, using bootstrapping analysis, the results demonstrated that organizational commitment positively and significantly mediates the relationship between the four aspects of transformational leadership and OCB. Ultimately, the results of the study revealed that the aspects of transformational leadership, as well as the components of organizational commitment, affective and normative, could further explain employees’ OCB, while continuancc commitment had insignificant role in predicting employees' OCB Moreover, the telecommunication companies highlight significant differences toward practicing OCB, transformational leadership and organizational commitment based on the findings of the study. In conclusion this study provides organizations in the industry to comprehensively understand tc concepts o f organizational citizenship behaviour (OCB), translmmatio,,,,! leadership attributes and organizational commitment to improve as we . increase organizational accomplishments and productivity.

Item Type:Thesis (PhD)
Uncontrolled Keywords:Structural Equation Modelling (SEM) method, organizational citizenship behaviour (OCB)
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Management
ID Code:81444
Deposited By: Narimah Nawil
Deposited On:23 Aug 2019 13:18
Last Modified:23 Aug 2019 13:18

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