A review of the conceptualization of organizational citizenship behavior

Abstract

Scholarly interest in the concept of organizational citizenship behavior has increased but the notion is still in its emerging stage of development. Therefore, this study intends to review a scholarly research on the conceptualization of organizational citizenship behavior and its development. This study searched for organizational citizenship behavior related articles available at the academic research databases namely Scopus and Web of Science. The keywords that were used for searching articles were “organizational citizenship behavior”, and “extra-role behavior”. This study found that organizational citizenship behavior comprises of mainly five dimensions namely altruism, conscientiousness, courtesy, sportsmanship, and civic virtue. Lastly, implications are provided.