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Toward a dynamic balanced scorecard model for humanitarian relief organizations’ performance management

Anjomshoae, A. and Hassan, A. and Kunz, N. and Wong, K. Y. and Leeuw, S. D. (2017) Toward a dynamic balanced scorecard model for humanitarian relief organizations’ performance management. Journal of Humanitarian Logistics and Supply Chain Management, 7 (2). pp. 194-218. ISSN 2042-6747

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Official URL: http://dx.doi.org/10.1108/JHLSCM-01-2017-0001

Abstract

In recent years, the balanced scorecard (BSC) has received considerable interest among practitioners for managing their organization’s performance. Unfortunately existing BSC frameworks, particularly for humanitarian supply chains, lack causal relationships among performance indicators, actions, and outcomes. They are not able to provide a dynamic perspective of the organization with factors that drive the organization’s behavior toward its mission. Lack of conceptual references seems to hinder the development of a performance measurement system toward this direction. The paper aims to discuss these issues.

Item Type:Article
Uncontrolled Keywords:performance measurement, system dynamics, dynamic balanced scoreboard
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Management
ID Code:80987
Deposited By: Narimah Nawil
Deposited On:24 Jul 2019 08:13
Last Modified:24 Jul 2019 08:13

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