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Proposing a comprehensive training needs approach for the communication skills training of security guards

Attan, Anie and Shamsudin, Sarimah and Mohd. Noh, Noh Muhammad Adlan and Nik Mahmood, Nik Hasnaa and Ahmad, Zulfikar (2017) Proposing a comprehensive training needs approach for the communication skills training of security guards. Language for Specific Purposes (LSP) International Journal, 4 (2). pp. 1-11. ISSN 2601-002x

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Official URL: https://lspinternationaljournal.utm.my/index.php/l...

Abstract

Good communication skills are necessary for security guards as they are the front liners of an organisation. In ensuring that the training of these security guards fits within the overall human capital development of the organisation, a robust training needs analysis is proposed. The Training Needs Analysis (TNA), which focuses on three lines of analysis, namely, Organisation, Task and Person (OTP), is recommended in this case. To this end, both qualitative and quantitative methods were adopted for data collection. The qualitative data were collected through interviews and document study while the quantitative data were gathered through survey questionnaires distributed to the academic staff, non-academic staff, students of a public university, and visitors. The qualitative and quantitative data were analysed using SPSS version 20 involving descriptive statistics. Results of the analyses were used to propose a framework for the training of the communication skills in English for the security guards. The study is significant since it considers an alternative approach to analysing the communication training needs of the security guards.

Item Type:Article
Uncontrolled Keywords:TNA approach, communication skill development, security guards
Subjects:P Language and Literature > PL Languages and literatures of Eastern Asia, Africa, Oceania
Divisions:Language Academy
ID Code:80392
Deposited By: Fazli Masari
Deposited On:10 May 2019 15:18
Last Modified:10 May 2019 15:18

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