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Knowledge management and total quality management: a reciprocal relationship

Honarpour, A. and Jusoh, A. and Long, C. S. (2017) Knowledge management and total quality management: a reciprocal relationship. International Journal of Quality and Reliability Management, 34 (1). pp. 91-102. ISSN 0265-671X

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Official URL: http://dx.doi.org/10.1108/IJQRM-03-2014-0040

Abstract

Purpose: This research is an effort to conceptualize the relationship between total quality management (TQM) and knowledge management in a new way. While some researchers considered knowledge management as a facilitator of TQM other scholars concerned TQM as an antecedent for knowledge management. The purpose of this paper is to propose a reciprocal causation between TQM and knowledge management. Design/methodology/approach: The main focus of literature review is focusing on common practices of TQM and knowledge management. In the next step, joint variance analysis method is used to reanalyze the results of the empirical studies linking TQM to knowledge management. This approach aims to divide the multiple correlation squared and demonstrate what portion is distinctly connected to predictor variables and what portion is on account of common variance among predictors. Findings: The result indicates that nearly half of all explained variances in empirical studies that considered the relationship between TQM and knowledge management disregarding the criteria are accounted for the joint variance of TQM and knowledge management processes. Therefore a reciprocal causation between TQM and knowledge management can be formulated. Originality/value: This research is one of the first studies which explores the diverse results of the relationship between TQM and knowledge management from a methodological perspective.

Item Type:Article
Uncontrolled Keywords:joint variance analysis, knowledge management, reciprocal causation
Subjects:H Social Sciences > HD Industries. Land use. Labor
Divisions:Management
ID Code:80377
Deposited By: Narimah Nawil
Deposited On:10 May 2019 15:18
Last Modified:10 May 2019 15:18

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