Disaster Recovery Test Management System (DRTEMS)

Abstract

Disaster Recovery Test Management System or DRTEMS is a web-based system that develops utilising PHP, a scripting language that is widely used in web system development. DRTEMS is proposed to facilitate disaster recovery test activity effectively and systematically. The disaster recovery test is one of the important elements in disaster recovery solution to ensure the solution is practical and ready to use whenever disaster happens. The system caters functions of few actors involved in the disaster recovery test activity. It facilitates Service Delivery Manager to approve the online disaster recovery test application made by client. The clients in the other hand are able to apply the test date and receive the notification online. The system provides a platform for DR Consultant to provide the disaster recovery procedure that will be referred by DR Coordinator for the disaster recovery test implementation. The system is also able to produce disaster recovery test performance report that can be viewed by respective people involved in the test. In addition, the system facilitates the organization to conduct client satisfaction survey and measure the client satisfaction based on the input provided by clients. This capability is significant for the organisation to increase customer satisfaction by providing good services.