Universiti Teknologi Malaysia Institutional Repository

A study of conflict management style and employee’s job satisfaction at Karimun General Hospital (Indonesia)

Pratiwi, Mirza Ayunda (2017) A study of conflict management style and employee’s job satisfaction at Karimun General Hospital (Indonesia). Masters thesis, Universiti Teknologi Malaysia, Faculty of Management.


Official URL: http://dms.library.utm.my:8080/vital/access/manage...


The aim of this study is to examine the relationship between supervisor’s conflict management style and job satisfaction among nurses at Karimun General Hospital (KGH), Indonesia. There are five conflict management styles, namely; integrating; obliging; dominating; avoiding; and compromising styles (Rahim 1983). This study uses Rahim organizational conflict inventory–II (ROCI-II) to determine the relationship between supervisors’ conflict management style and nurses’ job satisfaction. To measure job satisfaction, Spector’s (1997) job satisfaction survey (JJS) was used. There are nine indicators in JJS, namely, salary; promotion; supervision; additional profit; contingent reward; operating condition; co-worker; nature of work; communication. The population of this study is 181 nurses and midwife at KGH. Using a simple random sampling, 142 questionnaires were distributed. The findings indicated that the nurse’s job satisfaction is at a moderate level and, that the conflict management style mostly practiced by supervisors at KGH is dominating style. In addition, only two styles significantly influence the nurses’ job satisfaction, which are the obliging and compromising style. Meanwhile, integrating, dominating, and avoiding conflict management style do not significantly influence job satisfaction among nurses at KGH.

Item Type:Thesis (Masters)
Additional Information:Thesis (Sarjana Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2017; Supervisor : Dr. Lily Suriani Mohd. Arif
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
ID Code:78804
Deposited By: Fazli Masari
Deposited On:17 Sep 2018 04:13
Last Modified:17 Sep 2018 04:13

Repository Staff Only: item control page