Kerangka budaya penyenggaraan aset tak alih pihak berkuasa tempatan

Abstract

Infrastructure development is fundamental to the success of a country to achieve the status of developed nation. However, the development made is deemed to be unsuccessful without a strong culture of maintenance to maintain the existing infrastructure. Nevertheless, the effort is unworthy since the performance level for maintaining immovable assets in Malaysia, especially those that belongs to Local Authorities is still at unsatisfactory level. This problem arises due to the poor maintenance culture that resulted to the immovable assets were not properly maintained. Thus, this research was conducted to achieve four objectives. The objectives are: (i) to identify the main factors that influence the development of maintenance culture; (ii) to identify the good practice for each main factor that influence the development of maintenance culture; (iii) to identify the indicators of positive maintenance culture; (iv) to determine the relationship between the main factors of maintenance culture with positive maintenance culture. The research involves 22 PBT in Peninsular Malaysia which consist City Council/City Hall and Municipal Council. This research was implemented using two approaches, which are distribution of questionnaires (questionnaires 1 and 2) and interview with experts in order to validate and verify the research findings. The data were analyzed using descriptive analysis, calculation on relative important index (RII), and structural equation modeling-partial least squares (PLS-SEM) analysis. The research found that almost all respondents among the Local Authorities in the opinion that factors such as leadership, teamwork, involvement, motivation, training and education, communication, maintenance policies, reward and recognition, empowerment, and organization structure are important factors that influence the development of maintenance culture. Six out of ten factors were identified as the key factors influencing the development of maintenance culture. The six factors is leadership, teamwork, communication, involvement, maintenance policies and training and education. Meanwhile, 26 practices have been identified as the good practices for the six key factors in developing of maintenance culture. This research has proven that there is a significant relationship between communication, maintenance policies, involvement, teamwork and, training and education factors with positive maintenance culture. However, leadership factor has no significant relationship with positive maintenance culture.