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Keeping the lights on: A conceptual framework for understanding crisis management capability in the public sector

Rasli, A. and Haider, M. and Goh, C. F. and Tan, O. K. (2017) Keeping the lights on: A conceptual framework for understanding crisis management capability in the public sector. Global Business and Organizational Excellence, 36 (6). pp. 54-61. ISSN 1932-2054

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Abstract

Whether a crisis is big or small, if it is not handled effectively, it can have serious implications for a company's short-term operations and even threaten its long-term sustainability. In the public sector, where companies provide essential services such as electricity, the stakeholder and customer-service aspects of an organization's crisis management capability (CMC) are of particular importance. A proposed framework comprising strategic human resources development, organizational behavior in preparation for and response to a crisis, and government's attributes as a stakeholder can be used to assess the CMC of a public-sector organization. According to the framework, the organization's strategic human resources development will have a direct impact on CMC, while organizational style and the role of government will moderate the relationship between the enterprise's strategic human resources development and its ability to manage a crisis.

Item Type:Article
Uncontrolled Keywords:crisis, public sector
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Management
ID Code:76205
Deposited By: Widya Wahid
Deposited On:26 Jun 2018 15:52
Last Modified:26 Jun 2018 15:52

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