Universiti Teknologi Malaysia Institutional Repository

Factors influencing post adoption behaviour of technological innovation

Irum, S. and Ismail, K. and Ashfaq, M. (2017) Factors influencing post adoption behaviour of technological innovation. Advanced Science Letters, 23 (9). pp. 8939-8941. ISSN 1936-6612

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The quest to establish an approach for successful adoption and implementation of technological innovation is still an ongoing concern for researchers. The present research seeks to understand the process of post adoption of technological innovation (Mobile Banking) by Malaysian bank customers. Present research examines the key factors that influence the user’s behaviour to continue using the adopted innovation. Prior research in this area has been done mostly on the user’s intentions rather than behaviour, therefore this study will help gain a useful insight into the continuance usage behaviour of the users of mobile banking services in Malaysian banking sector. The findings will help feed managers and policy makers to successfully device the strategies for the retention of mobile banking customers in Malaysian banking sector.

Item Type:Article
Uncontrolled Keywords:Mobile banking, Post adoption behaviour, Technological innovation
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
ID Code:75172
Deposited By: Fazli Masari
Deposited On:27 Mar 2018 05:57
Last Modified:27 Mar 2018 05:57

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